It’s already been a year and a half since we launched Community Moderation on Answers. Every day, trusted users work together to report and remove any content that violates the Community Guidelines and Yahoo! Terms of Service. Since this is one of the topics that regularly appears in the forum, here’s a refresher for those who would like to take part.
How does Community Moderation work?
Any user could report abusive content on Answers. A Yahoo! employee then reviewed the report and decided whether to keep or to delete the content. This system is still in place.
Thanks to Community Moderation, our efforts to control abusive content on Answers have greatly increased. Once a report is submitted to Yahoo!, Community Moderation measures the reputation of both the reporter and the person being reported. The system then determines whether it can remove the reported item directly from the site based on community input or whether further review is needed.
How does the reputation system work?
You must be very familiar with the Community Guidelines in order to become one of our trusted Answers users. As you develop a better idea about what’s acceptable on Answers and begin to report content, you will build a good reputation and gain influence. The more accurate your reporting, the higher your reputation will become.
However, if you abuse Community Moderation, your reputation will suffer. With a low reputation, your power to report and remove potential abuse will be reduced, which could result in a suspension.
The community is very important to the Answers team. Without it, the site is nothing, so we have set up protection mechanisms to filter out specific targeting of one user by another. Similarly, the system promotes accurate reporters, giving them more influence.
How does the appeal system work?
Although very effective, Community Moderation is not perfect. Incorrect reports will occasionally happen and some users will find their content erroneously deleted. If your question or answer is reported, we’ll send you an email stating that it has been removed. If you feel that the system was mistaken, first read the Community Guidelines to double-check. If you still think there’s a strong case, click the “Appeal” link in the email to submit an appeal. This will be reviewed by a Yahoo! employee. If we agree, your question or answer will reappear on Answers, and whoever reported you will have less influence when they report abuse in the future.
We highly encourage you to appeal if you’ve read the Community Guidelines and are sure your content has been removed in error. If your appeal is successful, not only will your content be reinstated, but also your reputation will be boosted and those that reported you will lose influence. Of course, we would advise you not to appeal for the sake of appealing, either. If your content truly deserved to be deleted, it is very unlikely we will put it back on the site just because you’ve appealed.
How do I report spam content?
Easy! Report an abuse and indicate that it’s spam. You might remember that we used to ask you to report spam on the forum. The Community Moderation system is faster and will help you improve your reputation if you report correctly, so reporting spam using the “Report abuse” button is beneficial for everyone.
That’s our update on how Community Moderation works. We hope you found this helpful!
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